Job Title: Call Centre Manager
eCabs, Malta’s largest private transport provider, is seeking to employ an individual who will lead the company’s Call Centre. S/he will be expected to shape the future of the contact centre operation, commit to delivering a top-notch customer contact experience utilising a variety of customer contact channels. Reporting to the Operations Director, the Call Centre Manager will have line responsibility for the current Call Centre Team Leaders and customer service agents.
Qualifications & Assets: