Car Hire Assistant

Job Summary: The role is ideal for someone who would like to work on a partime flexible basis. The job profile involves dropping and picking up of cars for hire and doing administration work related to car hire. Someone analytical with a hands-on approach to work is required. S/he should be able to multitask and prioritise the workload to ensure that all urgent issues are dealt with. Equally important is the ability to communicate fluently in written and spoken English.


Responsibilities:

  • Deliver hired cars to agreed pick up points
  • Greet customers professionally
  • Prepare rental agreements, advise on and sell optional extras to the customer according to his/her needs
  • Advise on protection items, and all extras
  • Ensure that the eCabs hire fleet is kept in a good condition
  • Provide excellent customer service in all customer contact situations
  • Carry out administration work related to car hire
  • Handle customer complaints with professionalism and confidence


Qualifications:

  • Experience in dealing with customers
  • Exceptional interpersonal and relationship building skills required
  • Ability to follow defined service and sales processes
  • Demonstrate strong verbal and written communication skills
  • Strong organisational skills and the ability to multi-task
  • Must be able to work a flexible schedule including day and/or evening hours
  • Must have the ability to manage stressful or unusual situations in order to maintain good customer service
  • Must have advanced knowledge of Microsoft Office Applications
  • Must have a valid driver’s license with a clean driving record

 

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