Client Representative

Term: Full Time

 

Job Summary: This position calls for smart, well-organised, self-motivated individuals with strong communication skills.

 

Responsibilities:

 

  • Deal directly with eCabs’ clients and Cab Drivers both from eCabs head office in St Julians and the Airport
  • Professionally handle incoming requests and ensuring that issues are resolved both promptly and thoroughly
  • Keep records of complaints and comments, as well as actions taken
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Ensure service quality assurance and that both internal and external customers’ expectations are met and exceeded

 

Specific Knowledge, Skills and Abilities:

 

  • Ability to work both individually and in a team environment
  • Ability to work under pressure
  • Excellent communication skills, both written and verbal
  • Excellent problem-solving, listening and customer service skills
  • Must possess a professional friendly attitude and be able to quickly develop rapport
  • Must have a ‘can do’ attitude
  • Must have the ability to work flexible schedule including weekends as well as public holidays
  • Knowledge of local road network will be considered an asset
  • Knowledge of a language in addition to Maltese and English will be considered an asset

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