Business to Business Executive (B2B Exec.)

Job Summary: The Business to Business Executive is responsible for the nurturing and handling of the B2B function of the Company, through which services are provided to corporate clients holding accounts with the Company. The B2B Executive is generally accountable for managing a broad and extensive relationship with the corporate client base, ensuring that longer-term strategic transport solutions are developed and adequately maintained. The role entails a thorough understanding of business transportation requirements hence requiring a strongly motivated person that can meet customers’ expectations timely and professionally.

Responsibilities:

  • Serve as the primary point of contact for B2B customers for the formulation and execution of transportation solutions.
  • Building and maintaining relationships with clients and their key personnel to ensure stickiness and account longevity.
  • Management of client accounts and all necessary ancillary support required by the client.
  • Developing tailor-made transportation solutions by roping in other team members in addressing specific customer requirements.
  • Conducting regular business and account reviews to ensure clients are satisfied with the services being provided
  • Daily monitoring of business account performance, and acting on such information
  • Alerting the sales team on business development opportunities as they emerge within clients’ operations.
  • Letting account customers know about new services the company offers from time to time
  • Collate market intelligence and customer feedback to enable the Company to develop service improvements.
  • Attending meetings with clients to build and enhance relationships with existing accounts
  • Achieving client relationship targets and KPI’s.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Responsible for the development and achievement of sales through the direct sales channel
  • Representing the company in fairs and conventions both locally and abroad
  • Documenting any new sales agreements in an orderly and organised fashion
  • Reporting on any new opportunities / meetings and ensuring new leads are attended to and captured
  • Monthly reporting of company’s business accounts activity, including sales, new account opening/ suppression


Qualifications & Assets:

  • A degree in Marketing or equivalent
  • Four years’ continuous experience or more working in a similar role
  • Self-motivated with the ability to work in a fast-moving environment
  • Strong interpersonal skills – outgoing, confident and able to engage positively with all types of customers
  • Strong business ethics
  • Extensive understanding of the local business environment
  • Established network in the business community
  • Excellent written and verbal communication skills
  • Excellent listening, negotiating and presentation skills
  • Proficient in Microsoft Outlook, Word, Powerpoint and Advanced Excel skills
  • Detail oriented, strong analytical abilities and able to multi-task


Eligibility Criteria:

  • Ability to work flexible hours
    The role requires the candidate to spend a significant amount of time outside the office, and therefore needs to have a clean driving license and own his/ her own vehicle

 

 

 

 

Accounts Clerk

Job Summary: eCabs is looking for a highly motivated, meticulous and responsible team player with goal-oriented skills to join a dynamic and challenging industry. Responsibilities include administering accounting records, posting of routine transactions, preparation and checking of sales invoices. The person will be working closely with members of the finance team.

Responsibilities: 

  • Assist in all aspects of the upkeep of day-to-day accounting records
  • Issuing sales invoices
  • Checking received payments, coordinating deposit activities, inputting in systems and allocating funds
  • Monitoring and following up of internal accounts, non-payment, delayed payment and aged debtors
  • Liaising with colleagues, clients and suppliers on billing related matters
  • Handle payment processing
  • See to customer’ invoice related queries
  • Update receivables and payables ledgers
  • Update and prepare monthly reconciliations
  • Complete ad hoc projects and other financial activities as assigned
  • To assist in preparation of financial reports.
  • Ensure that the company’s financial policies are adhered to.

 

 Qualifications & Assets:

  • Advanced level of education or higher in Business Administration or equivalent.
  • Minimum of two years’ experience in a similar role.
  • Excellent communication skills in both Maltese and English.
  • Ability to integrate and work well in a team environment
  • Ability to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
  • Knowledge of Shireburn SFM and SIMS would be considered an asset
  • Be conversant with MS office applications
  • Possess an eye for detail and ability to work under pressure
  • Strong problem solving and trouble shooting skills
  • Self-motivated with the ability to work in a fast-moving environment
  • Strong written and verbal communication skills

 

 

 

Call Centre Agent

Report to: Company Directors

Job Summary:
This position calls for smart, well organised, self-motivated individuals with strong communication skills. The successful candidates will be responsible for their contribution to the overall operational performance of the contact centre. Fluent in Maltese, English and at least one additional language

Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Refer unresolved customer grievances to designated personnel for further investigation
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

 

Qualifications & Assets:

  • Ability to work both individually and in a team environment
  • Ability to multi-task
  • Ability to adapt in a dynamic and constantly changing environment
  • Ability to align personal performance with the contact centre’s objectives
  • Excellent communication skills, both written and verbal
  • Excellent computer skills (experience with Word, Excel and Outlook)
  • Methodical approach with an ability to work under pressure
  • Must have a ‘can do’ attitude
  • Problem-solving and trouble-shooting skills