Marketing, PR & Social Media Executive

Job Summary: The Marketing, PR & Social Media Executive’s role consists of design, execution, monitoring and evaluation of Annual Digital Strategy for all channels in line with the annual Marketing strategies for the company. In turn, creating and managing social media strategy, managing all aspects of eCabs website, optimising the company’s presence on all social networking sites and managing its media asset library. The person will be an owner of the creative meta-quality and have very effective implementation skills. S/he will have a very broad and deep understanding of the opportunities and challenges of marketing in the 21st Century and know which ropes to pull and when.

Personal Attributes:

  • Strong Interpersonal skills with the ability to run multiple projects at a time
  • Work efficiently under pressure and meet company deadlines
  • Excellent verbal and written communication across a variety of traditional and digital channels
  • Ability to facilitate and drive collaboration across all levels of the organisation
  • An in-depth understanding of all major social platforms, including Facebook, Twitter, Instagram, YouTube etc
  • Deep understanding of online reputation management as it pertains to social media and review sites
  • Strong analytical skills with the initiative to resolve issues effectively and seek opportunities to improve existing processes
  • Strong strategic and critical thinking
  • Ability to work independently and flexible
  • Attention to detail and accuracy
  • Proactive and resourceful with a ‘can-do’ attitude and problem-solving capabilities
  • A real passion for moving people

Job Requirements:

  • Establishing a fruitful, efficient and effective day-to-day communication with all team leaders, drivers and stakeholders
  • Ensuring brand consistency using brand guidelines and through collaboration with the internal design department
  • Developing and expanding community (influencers outreach); forming key relationships with influencers across the social media platforms
  • Compile and analyse monthly performance reports covering organic, paid and direct booking strategies. Evaluating activity, tweaking current strategies according to results outlining learnings and recommendations for changes in the social media strategy
  • Monitoring trends in social media, ie: tools, applications, channels, design and competitor strategy. 

Essential Duties:

  • Marketing Management
  • Market Research
  • Strategic Planning
  • Media
  • Management
  • Brand Management
  • Budget Management
  • Weekly general management meetings 
  • Monthly reporting. 
  • Public Relations Management
  • Press release generation and dissemination
  • Consistent liaison with press representatives and influencers ensuring best coverage Vs. Rates
  • Content management on websites
  • Dissemination of news to influencers, bloggers, press articles, interactive content
  • Executing PR strategies pertaining to events.

 

Experience:

  • The candidate must have a minimum of 2 years proven experience in the same and/or similar field including;
  • Experience in developing strategies across social media and digital marketing areas
  • Experience in outreach, sales, grassroots, social media, digital PR, buzz building and building sustainable communities
  • You have to be a social media power-user and have a proven background building a quality online following for a business
  • Experience using social media analytics tools and the ability to tweak marketing strategies based on findings
  • Creative skills for contributing new and innovative ideas
  • Ability to create cutting-edge social media and digital marketing content
  • Writing, blogging and proofreading ability
  • Experience with social advertising platforms such as Facebook, Twitter & YouTube
  • Experience in managing website content. 
  • Possession of a Level 5 or higher academic degree
  • Proficient in Adobe software tools such as Photoshop, Dreamweaver, Illustrator and InDesign 

 

Business to Business Executive (B2B Exec.)

Job Summary: The Business to Business Executive is responsible for the nurturing and handling of the B2B function of the Company, through which services are provided to corporate clients holding accounts with the Company. The B2B Executive is generally accountable for managing a broad and extensive relationship with the corporate client base, ensuring that longer-term strategic transport solutions are developed and adequately maintained. The role entails a thorough understanding of business transportation requirements hence requiring a strongly motivated person that can meet customers’ expectations timely and professionally.

Responsibilities:

  • Serve as the primary point of contact for B2B customers for the formulation and execution of transportation solutions.
  • Building and maintaining relationships with clients and their key personnel to ensure stickiness and account longevity.
  • Management of client accounts and all necessary ancillary support required by the client.
  • Developing tailor-made transportation solutions by roping in other team members in addressing specific customer requirements.
  • Conducting regular business and account reviews to ensure clients are satisfied with the services being provided
  • Daily monitoring of business account performance, and acting on such information
  • Alerting the sales team on business development opportunities as they emerge within clients’ operations.
  • Letting account customers know about new services the company offers from time to time
  • Collate market intelligence and customer feedback to enable the Company to develop service improvements.
  • Attending meetings with clients to build and enhance relationships with existing accounts
  • Achieving client relationship targets and KPI’s.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Responsible for the development and achievement of sales through the direct sales channel
  • Representing the company in fairs and conventions both locally and abroad
  • Documenting any new sales agreements in an orderly and organised fashion
  • Reporting on any new opportunities / meetings and ensuring new leads are attended to and captured
  • Monthly reporting of company’s business accounts activity, including sales, new account opening/ suppression


Qualifications & Assets:

  • A degree in Marketing or equivalent
  • Four years’ continuous experience or more working in a similar role
  • Self-motivated with the ability to work in a fast-moving environment
  • Strong interpersonal skills – outgoing, confident and able to engage positively with all types of customers
  • Strong business ethics
  • Extensive understanding of the local business environment
  • Established network in the business community
  • Excellent written and verbal communication skills
  • Excellent listening, negotiating and presentation skills
  • Proficient in Microsoft Outlook, Word, Powerpoint and Advanced Excel skills
  • Detail oriented, strong analytical abilities and able to multi-task


Eligibility Criteria:

  • Ability to work flexible hours
    The role requires the candidate to spend a significant amount of time outside the office, and therefore needs to have a clean driving license and own his/ her own vehicle

 

 

 

 

Payroll Manager

Job Summary: eCabs, Malta’s leading private transport company, is looking for a candidate who has been developing a career in this field and has experience with leading teams in the workplace. The ideal candidate would be proactive, self-sufficient, motivated and capable of building strong relationships with employees. The candidate will be managing a small team of payroll executives and will work in liaison with the Finance department.

Responsibilities:

  • To ensure the timely and accurate delivery of payroll and be primarily responsible for the monthly execution of eCabs payroll
  • Process, prepare and submit net wages, taxes and social fees
  • Process, prepare and submit changes in the payroll (e.g. new starters, leavers, salary increases, statutory maternity pay, bonuses and timesheets)
  • Initiate and implement continuous improvements related to payroll processes
  • Cross-check 3rd party provider payroll computations
  • Act as a main point of contact for eCabs employees on payroll related queries
  • Ensure that the relevant payroll databases are up to date and accurate at all times
  • Maintains payroll guidelines by writing and updating policies and procedures.
  • Maintains employee confidence and protects payroll operations by keeping information confidential.
  • Liaise with HR and Finance on various payroll related activities and projects
  • Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
  • Keep up to date with relevant legislation


Qualifications & Assets:

  • Minimum of a post-secondary degree
  • Ability to work both individually and in a team environment
  • Ability to maintain confidentiality of sensitive personal data
  • Ability to work under pressure
  • Excellent communication skills, both written and verbal
  • Ability to interact and speak fluently in Maltese, English and Italian
  • Experience of managing a Maltese Payroll
  • Experience with Shireburn Indigo would be advantageous
  • Organized and meticulous in the performance of duties
  • Highly organised and methodical
  • The selected applicant must be a competent user of all MS Office Applications with a high level of accuracy and attention to detail

Accounts Clerk

Job Summary: eCabs is looking for a highly motivated, meticulous and responsible team player with goal-oriented skills to join a dynamic and challenging industry. Responsibilities include administering accounting records, posting of routine transactions, preparation and checking of sales invoices. The person will be working closely with members of the finance team.

Responsibilities: 

  • Assist in all aspects of the upkeep of day-to-day accounting records
  • Issuing sales invoices
  • Checking received payments, coordinating deposit activities, inputting in systems and allocating funds
  • Monitoring and following up of internal accounts, non-payment, delayed payment and aged debtors
  • Liaising with colleagues, clients and suppliers on billing related matters
  • Handle payment processing
  • See to customer’ invoice related queries
  • Update receivables and payables ledgers
  • Update and prepare monthly reconciliations
  • Complete ad hoc projects and other financial activities as assigned
  • To assist in preparation of financial reports.
  • Ensure that the company’s financial policies are adhered to.

 

 Qualifications & Assets:

  • Advanced level of education or higher in Business Administration or equivalent.
  • Minimum of two years’ experience in a similar role.
  • Excellent communication skills in both Maltese and English.
  • Ability to integrate and work well in a team environment
  • Ability to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
  • Knowledge of Shireburn SFM and SIMS would be considered an asset
  • Be conversant with MS office applications
  • Possess an eye for detail and ability to work under pressure
  • Strong problem solving and trouble shooting skills
  • Self-motivated with the ability to work in a fast-moving environment
  • Strong written and verbal communication skills

 

 

 

Car Hire Assistant

Job Summary: The role is ideal for someone who would like to work on a partime flexible basis. The job profile involves dropping and picking up of cars for hire and doing administration work related to car hire. Someone analytical with a hands-on approach to work is required. S/he should be able to multitask and prioritise the workload to ensure that all urgent issues are dealt with. Equally important is the ability to communicate fluently in written and spoken English.


Responsibilities:

  • Deliver hired cars to agreed pick up points
  • Greet customers professionally
  • Prepare rental agreements, advise on and sell optional extras to the customer according to his/her needs
  • Advise on protection items, and all extras
  • Ensure that the eCabs hire fleet is kept in a good condition
  • Provide excellent customer service in all customer contact situations
  • Carry out administration work related to car hire
  • Handle customer complaints with professionalism and confidence


Qualifications:

  • Experience in dealing with customers
  • Exceptional interpersonal and relationship building skills required
  • Ability to follow defined service and sales processes
  • Demonstrate strong verbal and written communication skills
  • Strong organisational skills and the ability to multi-task
  • Must be able to work a flexible schedule including day and/or evening hours
  • Must have the ability to manage stressful or unusual situations in order to maintain good customer service
  • Must have advanced knowledge of Microsoft Office Applications
  • Must have a valid driver’s license with a clean driving record

 

Financial Controller

Report to: Chief Executive Officer

Job Summary:

This individual will work closely with the Chief Executive Officer, senior management and the board of directors to ensure the achievement of the company’s strategic direction and vision.

Critical to the position is strong interpersonal skills, and effective communication both verbal and written. The ability to lead a small team to achieve department and business finance demands is fundamental as is understanding protocol when interacting with management together with maintaining a high degree of sensitivity and confidentiality.

Responsibilities:

  • Oversee the smooth and efficient running of the Finance Dept.
  • Ensure compliance with statutory authority and audit requirements.
  • Maintain integrity of accounting system (software), ensuring it remains effective and operational at all times.
  • Ensure all taxation and legislative requirements are complied with at all times and conduct balance sheet reconciliation for review by Senior Management whenever required.
  • Analyse business performance / results, providing feedback to Senior Management.
  • Track and monitor revenue/ expenditure for accuracy, verifying it against sub ledger report on a monthly basis.
  • Ensure monthly accruals are adjusted to meet demands of the business.
  • On a monthly basis ensure that hire purchase and leased activities are accounted for and reported to Senior Management.
  • Ensure that relevant information is communicated to direct reports enabling them to effectively carry out their functions.
  • Delegate tasks to direct reports in line with skill, knowledge and ability and where necessary identify skill gaps and training requirements.

 

Qualifications & Assets:

  • The ability to plan and prioritise workloads in order to meet deadlines is fundamental so too is effective time management of work flow in order to meet accounting deadlines. The ability to work without Management direction, use initiative and possess a positive attitude towards teamwork is critical.
  • The capacity to train and coach other members of the department is an expected element of this post so too is the capacity to develop and format procedures and work flow systems which accurately reflect the department’s operations.

Call Centre Agent

Report to: Company Directors

Job Summary:
This position calls for smart, well organised, self-motivated individuals with strong communication skills. The successful candidates will be responsible for their contribution to the overall operational performance of the contact centre. Fluent in Maltese, English and at least one additional language

Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Refer unresolved customer grievances to designated personnel for further investigation
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

 

Qualifications & Assets:

  • Ability to work both individually and in a team environment
  • Ability to multi-task
  • Ability to adapt in a dynamic and constantly changing environment
  • Ability to align personal performance with the contact centre’s objectives
  • Excellent communication skills, both written and verbal
  • Excellent computer skills (experience with Word, Excel and Outlook)
  • Methodical approach with an ability to work under pressure
  • Must have a ‘can do’ attitude
  • Problem-solving and trouble-shooting skills

Logistics Coordinator

Job Title: Logistics Coordinator

Job Summary: We are looking for competent Logistics Coordinators to oversee and facilitate the service chain operation of our company. You will be the ones to coordinate personnel and processes to achieve an optimized service chain.

A great asset for Logistics Coordinators is their communication and negotiation skills. They are also well-versed in supply management principles and practices. The ideal candidates will have great record-keeping abilities and customer-oriented approach.

Responsibilities:

  • Coordinate and monitor operations
  • Ensure schedule adherence is monitored and consistently achieved
  • Ensure that assets and communication ways are used effectively
  • Facilitate the transportation of customers from one destination to another
  • Prepare accurate reports for Upper Management
  • Utilize logistics IT to optimize procedures

Qualifications & Assets:

  • At least 4 years’ experience working in a similar position
  • At least 3 years’ managerial or supervisory experience
  • Ability to work variable shift pattern
  • Ability to work with little supervision and track multiple processes
  • Ability to manage and support a team
  • Ability to multi-task
  • Ability to handle unexpected problems
  • Ability to provide solutions to challenges
  • Ability to make fast decisions
  • Excellent computer skills (experience with Word, PowerPoint, Excel and Outlook)
  • Fluency in English (written and spoken); other languages will be considered an advantage
  • Lead by setting a good example of behaviour to be modelled
  • Outstanding organizational and coordination abilities
  • Outstanding communication and interpersonal skills
  • Problem-solving and trouble-shooting skills
  • Proactively search for ways to improve processes and procedures